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info@totalcareremovals.co.nz

Our Principles

What are our core principles?

They’re easily summarised :

Of course, principles are high-minded things and need to be ingrained into everyday work practices.

At Total Care Removals, we have management systems and processes that constantly review our team’s performance against these principles to make sure that compliance with them becomes part of daily ‘business as usual’ without needing to think about doing anything special.

We also regularly ask our clients to give us their honest and frank opinion of our performance and we use that to check our adherence to the above.

Furthermore, we conduct post-removal reviews to see what if any lessons can be learned – and we do that even when our customers are 100% happy with the service they’ve received.

This is what makes Total Care Removals different.


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