This is a question we are regularly asked and unfortunately it isn’t an easy one to answer concisely.
The problem is that there are not necessarily any fixed formats for removals quotations so some may include certain things whereas others won’t.
In the final analysis, there really isn’t much alternative but for you to sit down and read your quotations carefully and then try and make a few notes as to what they include or do not.
Here are a few classic areas you may want to look at:
- The amount of time they have allocated to the job. If that is exceeded, you may find yourself on the receiving end of additional charges.
- What assumptions they have made about the nature of the items you wish to be packed and removed.
- The conditions they are placing upon you to support the removal.
- What additional charges might be incurred if delays arise due to say difficulties in trying to gain access to your property with their vehicle etc. Some organisations may have much higher additional charge tariffs than others.
- What level of insurance cover is included.
- Whether or not they are providing a packing service and if they are, whether it is a professional one as opposed to simply bringing in people off the street to help out.
- What ancillary packing and securing items they will be providing. This might include things such as strapping and blankets etc.
- Any exclusions. For example, some companies may be unwilling or unable to move high value, fragile or heavy items of furniture such as pianos.
Very few furniture movers would ever set out to intentionally mislead or deceive you.
The reality is though that your quotation is potentially legally binding document on both parties, so you should make the effort to read it thoroughly and compare it to other options in order to be sure exactly what you are getting for your money.